Privacy Policy

Who we are

Vynlio Ltd ("Vynlio", "we", "us", or "our") operates the website at vynlio.com and provides website building and hosting services for UK tradespeople. Our contact email is hello@vynlio.com.

What information we collect

We may collect the following information:

• Business information: Your business name, phone number, address, and service descriptions — sourced from publicly available directories (Google, Yell, Checkatrade) to build your preview website.
• Contact details: Your name and email address if you contact us directly.
• Payment information: Billing details when you subscribe (processed securely by Stripe — we do not store card details).
• Usage data: Standard web analytics (page visits, browser type, referral source) collected via Cloudflare's infrastructure. We do not use third-party tracking cookies.

How we use your information

We use the information we collect to:

• Build and host your website preview
• Contact you about your preview website or subscription
• Process payments and manage your subscription
• Respond to your enquiries
• Improve our service

Legal basis for processing (UK GDPR)

We process your personal data under the following legal bases:

• Legitimate interests: Using publicly available business information to create a website preview for your business.
• Contract: Processing necessary to provide the service you've subscribed to.
• Consent: Where you have provided direct consent (e.g. marketing communications).

Opt-out and marketing communications

If you receive an SMS or other communication from us about your preview website and do not wish to be contacted further, you can opt out at any time by replying STOP or emailing us at hello@vynlio.com. We will immediately remove you from all future outreach.

Data retention

We retain personal data for as long as necessary to provide our service. If you cancel your subscription, we will delete your personal data within 90 days, except where retention is required by law.

Third-party services

We use the following third-party services to operate Vynlio:

• Cloudflare — website hosting and CDN (EU data centres)
• Stripe — payment processing
• Twilio — SMS communications

Each provider has their own privacy policy and data processing agreements. We only share data with these providers as necessary to operate the service.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, email us at hello@vynlio.com. We will respond within 30 days.

Cookies

This website uses minimal cookies. We do not use advertising or tracking cookies. Cloudflare may set technical cookies required to operate our hosting infrastructure.

Changes to this policy

We may update this privacy policy from time to time. We will notify active subscribers of material changes by email. The current version is always available at vynlio.com/privacy.

Contact

For any privacy-related queries, contact us at hello@vynlio.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.